Case Studies

REQUIREMENT

The finance division of the car manufacturer required vehicle audits to confirm dealership floor plans were in line with the actual stock on site:

• Level of machinery to check varied per site
• Over 1000 vehicles on some sites
• A selection of dealerships were audited
• Additional counts took place dependent on results

SOLUTION

RGIS worked with the finance division of the car manufacturer to complete vehicle audits:

• One auditor was sent per 100 vehicles to get the initial count complete within a few hours
• Part of the process was obtaining mileage for used/demo cars and also reconciling missing vehicles
• The customer provided us with a list of all units expected at each dealership, RGIS attended the site and verified each unit by the VIN
• Any units that were not physically sighted had to be entered under a valid exception such as ‘sold’ or ‘on demo’
• A high level reconciliation process with paperwork evidence was required for the majority of missing vehicles e.g. whether a loan agreement was in place, and delivery receipts had to be provided by the dealership for all sold vehicles

RESULTS

After working with RGIS, the finance company gained the following:

• At the end of each inspection, RGIS submitted the list of all sighted vehicles
• Listed were also the exceptions of any vehicles not sighted via a third party online app
• An insight as to whether dealerships were following procedures correctly, and were able to issue violations where necessary, such as:
• If mileage on a demo car was over a certain amount and the dealership had not moved the vehicle status to ‘used’