Logistic Centre Efficiency Audit
An online marketplace company dedicated to e-commerce and online auctions across Latin America.
REQUIREMENT
The online marketplace company wanted to assess the efficiency of a logistic centre distributing stock ordered by customers, and also wanted to detect any issues which could impact the customer experience. The customer required the following:
- Sample audits to take place over 24 hours
- Identify product discrepancies to customer order
- Report on damaged items
- Check the shipping information
SOLUTION
The online marketplace company partnered with RGIS to complete the following:
- Team of 25 experienced RGIS auditors were split into teams
- RGIS teams were allocated different shifts to cover 24 hour periods
- Shipping information was checked, including location and order placed, then any discrepancies were reported
- The RGIS teams were able to report on all damaged, missing or extra stock items
- Product order inaccuracies including colour, size and model were also logged
RESULTS
The online marketplace company found that by outsourcing the logistic centre efficiency project to RGIS, the following was achieved:
- An average of 54,000 stock items per 24 hour period were reviewed
- From the reports generated the online marketplace company has been able to improve processes and reduce inaccuracies in customer orders
- These reports helped in ensuring the customers receive the correct orders, which in turn improved the customer experience